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Research Paper Topics About Occupational Therapy

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Essay Topics For the Tell Tale Heart

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College Essay Examples - How to Write an Essay That Will Get You Accepted

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Tescos Customer Service Essay - 1603 Words

Tescos Customer Service Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage. Today’s world competition is very strong in every kind of businesses. Every organisations must provide high quality products or services in order to survive, however their competitors also providing the same or comparable products or services. An important way to an organisation to get an edge over its competitors is to provide extra service to satisfy and delight their customers, which can retain them and also gain new customers. Therefore the achievement of customer satisfaction must be a major objective in all organisations. To achieve†¦show more content†¦Therefore, many different types of customer will visit Tesco. General public is the main group of customer of Tesco. General public mean anyone who might need the products or service. Everyone must need to visit the supermarket to buy some necessary products (e.g. food and milk). And many restaurants and take away shops will also buy their material in supermarket. Therefore, everyone also can be the customer of Tesco. We can always see male, female, families, and mothers with kids, single, disables, and students shop in a supermarket. Each of them have different needs and expectations, so Tesco have to provide a lot of facilities and a good customer service plan to meet all of their needs. The common needs and expectation of external customers: Information : The external customers of Tesco always expect the goods to be of high quality. They want to obtain the information on goods to know that it is of a high quality and they have to clarify and query detail. Honest dealing: The customers may need to ask for a refund if they are dissatisfied with the goods and make sure they can make a complaint. Services : Customers want to have a polite and good customer service provided for them. Some elderly and disable people may need the delivery service. Environment: Customers like to shop in a safe andShow MoreRelatedUnit 4: Business Communication Essay761 Words   |  4 Pagesexperience at was at Tescos. I will be showing you the different types of information they use for there company to excel. Tesco’s is one of the biggest grocery stores which is currently leading in the grocery market. It has now grown and now has different departments to their store e.g. Clothes, pharmacy, home electrical and etc. Written Information Tescos use various types of information, written information could come from surveys they produce such as customer service surveys and also questionnairesRead MoreHow Functional Areas Work1621 Words   |  7 Pagesresponsible for sending invoices to customers, clearing cheques which are received, and also preparing payrolls so they can pay staff salaries. Anything to do with money is dealt by the finance department in any organization. The finance department work with the marketing department to help them with their finances. The finance department allocates the budget to support various activities the marketing department carry out. So for example, if the marketing department at Tesco’s want to carry out a promotionRead MoreTescos Functional Areas1270 Words   |  6 PagesTesco’s key functional areas Functional areas In all companies there are many different tasks which need to be carried out regularly, in order for the business to reach its aims and objectives. Stock needs to be brought, the bills and finances need to be controlled, and customer service issues dealt with and so on. In a small organisation one or two people may do all the jobs, whereas in a large organisation people have to be specialized in many different individual tasks. In a large companyRead MoreKiddddddaa799 Words   |  4 Pagesthis report I will be analysing the advantages and disadvantages of staff training for newly recruited Tesco staff. Staff training is an activity aimed to teach individuals a particular skills they might be lacking on or which might need improving. Tesco’s need to provide training for their staff to continue to be competitive, as they could bring new skills into business and increase staff motivation Advantages of Staff Training Training provides many benefits in a workplace. Training can teach employeesRead MoreThe Reality Of Workers1693 Words   |  7 Pagesand customer service occupations. For example, the core occupation of sales and retail assistants has 1,089,300 people. (ONS)[1] However, 52% of NMW jobs are account by hospitality, retail and cleaning sector. 10% of jobs in retail are paid at or below the NMW.[2] In other words, most of workers in these positions are earning low-paid salaries. On a campaign website which called 38degrees, 33,913 signatures were signed for calling Tesco to pay its workers living wage within a year. A Tesco’s employeeRead MoreHow functional areas link1130 Words   |  5 Pagesthe products they offer are of good quality; the finance department will check the suppliers invoices before they are paid to ensure there are no mistakes. Tesco’s staff will be contacted by the customers if they have any queries relating to the products, services or payments. The functional areas that can be involved in this are customer service and finance. Banks are contacted by the finance function about any issues that are related to bank accounts, loans or overdraft facilities. Functional areasRead MoreTescos Customer Focused Strategy1433 Words   |  6 Pagesshare under Tesco’s control has been progressively increasing since the nineties and as consequence of the retailer’s customer focused strategy. The strategy seek to achieve long-term growth while focusing on four elements, Non-food business, Core UK business, Global market as well as retailing services (Davenport, Leibold and Voelpel, 2006, p. 212). Tesco seeks to continually increase its market share while making sure that it provides exceptional value as well as choice for customers. Apart fromRead MoreSummary: Delivering Customer Value Based on Service Proces: the Example of Tesco.Com1449 Words   |  6 PagesDelivering Customer Values Summary for â€Å"Delivering Customer Value Based on Service Process: The Example of Tesco.com† * Table of Contents 1.0 Introduction 3 2.0 The Ten Key Points in the Study 4 2.1 Customer Switching 4 2.2 Efficient Service Process Leads to Customer Loyalty 4 2.3 Importance of Service Process 5 2.4 Tesco.com’s Service Process 5 2.5 Tesco.com’s Customer Value Delivery 5 2.6 The Four Ps: Product 6 2.7 The Four Ps: Price 6 2.8 The Four Ps: PlaceRead MoreData and Technology in Business1053 Words   |  4 Pagesdata. For example. Tesco has the Clubcard scheme that allows customers to save money on shopping by giving price-off vouchers. Customers gain for every pound that they spend at any of the Tesco stores. Moreover, Tesco Clubcard works as a marketing tool useful data relating to the buying habits of individual customers. Therefore, Tesco used this customer data to shape the product offerings, create ranges, gain a better understanding of customer segments and shopping profiles and helped marketing to buildRead MoreD1 Evaluate the Influence Different Stakeholders Exert in One Organisation1461 Words   |  6 Pagesinfluence that stakeholders exert on Tesco. I will be evaluating the following stakeholders: customers, employees, shareholders, suppliers, the government and owners. The first stakeholder I am going to evaluate is customers which are external stakeholders. Customers contribute to profit levels and turnover through buying products and services. People are stakeholders in a company for financial reasons, customers do not want to have to spend an excessive amount of money to purchase a product, so if

Unbiased Report Exposes the Unanswered Questions on Buying a Research Paper

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Manageable Managerial Accounting Research Paper Topics

<h1>Manageable Managerial Accounting Research Paper Topics</h1><p>Managing and adjusting the books is one of the most significant and complex parts of maintaining a business. At the point when a business has issues and has needed to lay off representatives, it is just normal that they will start to search for approaches to reduce expenses and improve their monetary circumstance. One region that can be inspected and inquired about as a component of this procedure is the administrative bookkeeping research paper topics.</p><p></p><p>One of the most significant parts of administrative bookkeeping research paper points is the kinds of financial plans that have been utilized. For instance, there are four sorts of organizations. These incorporate open organizations, privately owned businesses, associations, and non-benefits. Open organizations are organizations that document for a specific kind of enterprise; in this way, they should be separated a s follows:</p><p></p><p>While an open organization is a benefit that has certain highlights, they additionally have certain dangers that accompany them. Along these lines, they should be represented in incredible detail and this is the place the most chiefs will turn out badly. The kind of bookkeeper they use for their administrative bookkeeping research paper subjects ought to be extremely clear about this.</p><p></p><p>It is likewise essential to comprehend the contrasts between fiscal summaries and expense reports. A budget report is the genuine records of advantages and liabilities that an organization has close by. An assessment report is a structure that traces what burdens the organization has not paid. Despite the fact that the previous is generally used to see how an organization is getting along monetarily, the last is utilized for charge purposes.</p><p></p><p>A organization's legitimate structure oug ht to likewise be talked about in extraordinary detail. An openly recorded organization has one of two types of structure. One is an effectively exchanged organization and the other is a corporation.</p><p></p><p>One of the most significant components that influence how an organization will toll monetarily is its stock worth. A director can utilize the stock an incentive as an estimation of how the organization is getting along monetarily. This ought to be the focal point of an administrative bookkeeping research paper topic.</p><p></p><p>Lastly, the organization's exhibition ought to be estimated through its net revenues. Net revenues are a worth that is determined through the estimation of the offer of items and administrations. The higher the overall revenue, the better the benefits of the company.</p><p></p><p>There are such huge numbers of administrative bookkeeping research paper points that a director can use to assemble a report for their association. Be that as it may, a great director will try to discover a few different ways to make the procedure as effortless as could be expected under the circumstances. Realizing what the various types of organization structures are and how they identify with administrative bookkeeping research paper subjects can assist you with assembling an extraordinary report.</p>

An Outline For Research Paper

<h1>An Outline For Research Paper</h1><p>A single, educational, very much developed, all around organized, and persuading test plot for investigate paper is of most extreme significance. This record will fill in as a rule in deciding the real arranging of the paper and will set the standard on which everything else will depend. It is urgent that your blueprint to follow the ebb and flow drifts in scholarly composition, including topic, style, and formatting.</p><p></p><p>Writing a framework for an exploration paper isn't a simple errand. While numerous perusers have long recollections, some of them will recall even an unclear layout and that will make the undertaking harder. It is ideal to locate a decent specialist or teacher who will assist you with composing the diagram for investigate paper. Such an individual can furnish you with helpful proposals about how to structure the paper and the required format.</p><p></p><p >A logical distribution is a troublesome undertaking that requires careful and precise research. Henceforth, it is important to guarantee that the data that you put into the paper is verifiable and dependable. A wide range of issues and contentions that you may go over while doing your exploration must be appropriately composed in your blueprint. A few writers utilize a mix of measurements and genuine beliefs, which will make the paper less reasonable and that will likewise make the paper long and monotonous to peruse. There are a few decent diagrams for inquire about paper that one can pick from.</p><p></p><p>The test layout for look into paper is composed to make it simpler for perusers to comprehend what the creator is attempting to pass on through the paper. All the significant information must be introduced in an unmistakable and succinct way, regardless of whether this implies being somewhat imaginative. For instance, a few creators underscore their encounters when they were confronted with explicit circumstances. Others may give instances of late encounters. The motivation behind a layout is to give the perusers explicit data, particularly when they are experiencing examination to find progressively about certain topics.</p><p></p><p>A great framework for investigate paper will have a reasonable blend of sincere beliefs and data. The essayist must understand that having a few sentiments and encounters doesn't really imply that the data gave must be one-sided. Additionally, the substance of the paper must be engaging and intriguing. So as to specialty such a concise layout, you ought to be mindful so as not to go amiss from the subject of your paper.</p><p></p><p>Your test plot for examine paper isn't just to give data. It is additionally a beginning stage for conversations and discussions. In this manner, the author should incorporate some valuable data that will assist you with progressing and advance the conversations in the paper. A few essayists may incorporate citations from different sources and these can enable the perusers to comprehend the general contention and significance of the paper.</p><p></p><p>An layout for inquire about paper is one of the significant components that ought to be thought of while composing an exploration paper. To start with, the layout must characterize the theme, so as to improve the examination procedure. At that point, the author must structure the blueprint, so as to sort out the exploration. At long last, the layout must contain satisfactory data and references that will make the exploration paper simple to peruse. The essayist ought not overlook that each part of the framework ought to be novel and original.</p><p></p><p>The idea of a diagram for look into paper was first presented by the popular English writer James Boswell. He had thought that it was valuable when he was composing his book 'A Dictionary of the Slang and Terms of Great Britain and Ireland.'</p>

The Definitive Solution for China Essay Topics

<h1> The Definitive Solution for China Essay Topics </h1> <h2> The China Essay Topics Chronicles</h2> <p>First one needs to understand this is definitely not another law, yet rather an arrangement change gave by the specialists. The work system is as yet harsh. The state controlled an immense portion of the country's money related yield. It utilizes control of the money related framework to deal with the economy. </p> <p>This paper looks at the level of ladies' privileges in the two nations. The issue of tax assessment was firmly connected to the command over the military. The idea of qi in Chinese prescription. </p> <p>Also, you are needing an Alipay represent buying, which isn't cordial to outside clients. Select something you're keen on. Compose a rundown of thoughts you have or a rundown of things you're keen on. In the event that that is the circumstance, it will be prudent to give client the alternative or data on where they can search for their postcode. </p> <p>But we accept this is just an issue of time. The most ideal approach to progress requires a ton of time and vitality. Your absolute first thought is almost in every case liable to be excessively huge. The sinking kept the rest of the Argentine armada suppressed for the length of the contention. </p> <p>Take into thought the subject of the history paper you've just composed previously. On the off chance that you wish to compose an incredible history article you would be advised to decide on a point that is natural to you. Each exposition point speaks to the highlights existing apart from everything else,'' he clarified. Picking the correct article point can every so often be somewhat extreme. </p> <p>The sole distinction is you need to create an arrangement in Healthcare Center all alone, you will be welcomed in multi week. Perhaps you just don't have a clue about the subject all around ok, and that is the explanation you can't find the thought for your history exposition. The creative cycle will be a joy, and your peruser will take pleasure in perusing your bit of scholarly composition. Indicating to see to the entire subject inside a paper pretty obviously doesn't work. </p> <p>There's a high increment in work in China on the grounds that there's cash in the economy and accordingly the economy can pay wages to the laborers. Littler dividers stretch out from the essential divider. As noted in the absolute first situation, it's intriguing that we're seeing China's significant tech firms attempting to break in the United States. Equivalent to the people of old Egypt, the people of old China likewise utilized religion for an approach to illuminate the obscure a nd common marvels they experienced. </p> <p>China is among the most established civic establishments on earth, whose history returns 3,500 decades. This is among the most compelling motivations for the exceptionally low swelling the usa has delighted in over the past two decades. China Despite the considerable press the nation gets, it's still among the most misconstrued puts on earth. America has many submarine sorts. </p> <p>One of the essential contrasts between the two religions is the convention of precursor love. While there's much in like manner between the religions of the two developments, likewise, there are numerous contrasts between the two religions including their venerating and internment rehearses. Initially made by antiquated people groups as an approach to clarify the obscure, it has enormously developed and spread over the globe. Albeit diverse in an assortment of ways, their religions do impart numerous similitudes to each other. </p> <p>Economic advancement is accounted for to be an extensive term marvel which concentrates how financial conditions change after some time and the manner in which they might be made to change. It helps with discovering similitudes. Strategically, we have huge and expanding contrasts, without question. There are a lot of variables. </p> <h2>Get the Scoop on China Essay Topics Before You're Too Late </h2> <p>This practice can assist you with picking a specific focal point of your paper which will be both reasonable and unique. Staying as a specialist at a business which can't partake in misuse rivalries is far less alluring than choices. You must limit the subject and select an area that it is easy to address. At the point when it respects ease of use of a thing, the most fundamental element we consider is whether the thing underpins all stages. </p> <p>In request to join with Chinese customers, Groupon first expected to figure out how to be social and cause the client to feel as they are a piece of the corporate culture and engaging in the brand way of life. In the outside of sanitation, how to develop shopper trust is an issue that PwC, our demographic and accomplices have been endeavoring to settle. The organizations will drop a significant promoting and publicizing vector and keeping up gigantic research groups will be a monetary channel with little in the way of ROI. More organizations make certain to follow. </p>

Sample on How to Write a Descriptive Essay About a Person

Sample on How to Write a Descriptive Essay About a PersonA good description should be able to convince a reader that what they are reading is factual. So how do you create a detailed description that will have the reader asking more questions? A great question to ask yourself is if this description would persuade a first time reader to read further about the topic. It will work for a few reasons and will give you a guide on how to write a descriptive essay about a person.The first thing you need to do when writing a descriptive essay about a person is to establish a basis from which to write the facts about the subject. The best way to establish a basis is to take an overview of the person's life. You will need to come up with a list of facts relating to the person's life, personal characteristics, habits, and knowledge.This is why it is important to take a look at a person's life before starting to write about him or her. Ask yourself what kind of a person he or she is. Then try to come up with some key facts about the person.Another important thing you will want to remember when writing a descriptive essay about a person is to ask yourself what other people might think about the person. If the person has a bad habit, it is important to note it in the paper. On the other hand, there are some people who have a habit of doing something and then feeling guilty about it later.Sometimes, writers use too long and too many short sentences in their essay. However, too much words can make a story boring. Long and detailed descriptions only make a story difficult to understand, especially if the person you are describing is not really involved in the story at all.However, sometimes words like 'obvious'common sense' are used. These types of words are meant to indicate that the writer understands what the situation is. However, they mean nothing more than an opinion, but they are usually used by a writer who is not very experienced in telling stories.The final tip I can g ive you in terms of a sample on how to write a descriptive essay about a person is to try to follow your instincts. An instinct tells you what is going on in a person's mind. It can also tell you how strong the connection you have with that person is.These are just a few things you can learn by observing what you observe when you spend time around a person. I hope you have found this article helpful in coming up with your own sample on how to write a descriptive essay about a person. Good luck.

Writing Essay on Overcoming Obstacles

<h1>Writing Essay on Overcoming Obstacles</h1><p>Writing a paper on beating obstructions can be a troublesome assignment. Notwithstanding, with the correct mentality and approach, it is conceivable to compose an article that shows you have the ability to defeat hindrances and the drive to succeed. On the off chance that you think that its difficult to be objective, think about this: what is significant is that you are experiencing the difficulties and accomplishing the goal.</p><p></p><p>Writing an article on defeating deterrents is anything but a game that you get the chance to succeed at whenever, regardless of how testing the conditions might be. The thought is to confront the difficulties, the impediments, and to really win the test, not be the first to leave with the test and the triumph. By considering the goal see, you will in the long run figure out how to figure out how to compose an article on defeating obstacles.</p><p> </p><p>Of course, there are a few difficulties throughout everyday life and it is significant that you figure out how to welcome the difficulties of life. Nonetheless, you can't set aside the effort to study and test out what life is extremely about. On the off chance that you don't put forth an attempt to comprehend and value the difficulties of life, you will always be unable to prevail throughout everyday life. All things considered, the entirety of your endeavors in life are made dependent on the expectation that the test will persuade you to succeed. It is urgent that you won't leave any challenge.</p><p></p><p>What makes composing article on conquering snags, the most troublesome isn't just finding the way yet in addition the technique for achieving the test. For whatever length of time that you are going to continue in the battle against the test, you will succeed. Composing an article on conquering snags should be possible by finding a way to proceed on the path.</p><p></p><p>In request to turn into an effective author, you should know your business and the abilities that you have to apply. For instance, on the off chance that you will compose an exposition on beating obstructions, you are going to need to realize how to introduce yourself as a specialist in the region that you are composing on. All things considered, individuals will never confide in a specialist in the event that he/she is obscure and doesn't have the foggiest idea how to compose well on his/her subject.</p><p></p><p>Another significant thing is that you must be ingenious in doing the exploration. That is the thing that can assist you with composing an article on conquering obstructions. The purpose behind this is as a rule, when you are confronting a troublesome circumstance, you need to discover something that is more than the obstruction itself. This is going to assist you with placing things in co ntext and it will assist you with finding the way to success.</p><p></p><p>You need to comprehend that whatever you compose on, you should rehash it when the paper is finished. That is the reason composing exposition on beating deterrents is significant. On the off chance that you have prevailing with regards to composing an exposition that can show the peruser that you can beat snags, you will think that its simpler to confront any circumstance that you face.</p>

Compare and Contrast Essay Topics For College Students

<h1>Compare and Contrast Essay Topics For College Students</h1><p>Finding correlation and difference paper subjects for understudies can be testing. School is a totally different condition than secondary school, yet one of the most significant parts of getting an advanced degree is realizing how to compose well, so you can show your kindred understudies the amount you have gained from your studies.</p><p></p><p>The initial phase in your excursion is to scrutinized your abilities, so use web search tools like Google or Yahoo to discover composing tests. These are tests, so they are just an example of what the real task may resemble. For instance, they are not destined to be like one another, so you may need to look at them side by side.</p><p></p><p>There are numerous reasons why composing papers for understudies is troublesome. As a matter of first importance, the more serious the school, the more feverish your calenda r will be. Understudies likewise have less time than secondary school understudies do, so they can't really think about as a secondary school understudy can with regards to language structure and sentence structure. Also, they will be unable to comprehend everything that they are perusing, which implies they should invest some energy attempting to make sense of what the paper is about.</p><p></p><p>The uplifting news is that there are many article points that can help make your work simpler and your papers all the more fascinating. Probably the most ideal approaches to move toward this sort of composing is to utilize differentiate. By picking examination and difference paper subjects for undergrads, you will make your composing all the more fascinating and simpler to understand.</p><p></p><p>Students love to see instances of something that has just been done, so by introducing an alternate interpretation of an idea or occasion, you wil l keep their consideration and make them read more. This is an incredible method to urge them to remain with you all through the paper. You can utilize correlation and difference exposition themes for understudies by utilizing similar occasions and ideas, however doing as such in an alternate way, or utilizing various words that portray what occurred as opposed to depicting it.</p><p></p><p>One case of utilizing differentiation and examination article subjects for undergrads is to discover two pictures of a similar occasion. In one picture, a lady is with an infant. In the other, she is holding a more established pooch. For this situation, one picture can be contrasted with the other one and utilized as an examination for the whole essay.</p><p></p><p>Another thought for difference and correlation article points for undergrads is to utilize an alternate word to depict a similar occasion or idea. For this situation, it could be an alter nate sexual orientation or an alternate time. Truth be told, you could utilize any number of things to think about two things, or to concentrate on how they vary. This is a simple method to add fun and energy to your exposition and make your perusers need to get familiar with the subject.</p><p></p><p>This is perhaps the most straightforward approaches to begin when composing an article for understudies. At the point when you put forth a concentrated effort to figuring out how to compose well with your composing abilities, you will find that composition for understudies can be fun and energizing, making it simpler to discover examination and complexity article subjects for school students.</p>

Essay Writing East Promo

Essay Writing East PromoThe Essay Writing East Promo is a valuable resource for students who want to get into college or university. It provides tips and advice on essay writing, and when you are through, you will be able to write an excellent essay.Writing is not only the process of explaining ideas to others. It is also the method by which we create our personal identity. Writing Essays requires us to look for truth in the world and provide convincing arguments to support our points. This is why students need to be prepared when they are writing their essays.Professional essay writers do not just sit down and write. They make use of the best technology available, as well as good research to produce writing that will stand out among the crowd. Students can benefit greatly from the Essay Writing East Promo. Once they have learned how to write an essay, they will never have to worry about what type of essay to write next.They will be able to use several different ways to present their ideas. The Essay Writing East Promo is available in different versions. Students can choose whichever version best suits their needs. When you are through with the Essay Writing East Promo, you will be able to confidently write an essay, because you will be aware of what to do when you need to present your ideas.A large part of writing an essay lies in the student's goals. The Essay Writing East Promo provides the student with tips on how to keep their essay writing in line with their particular goals. It also makes it easy for the student to think about what they need to do, so that they will always know what to do.Students who are interested in gaining admission to a particular college will find that an essay is the first thing they need to complete before they can begin to read. An essay is one of the most important parts of the application. If the student is going to write an essay, they should be able to master the skills needed. Through the Essay Writing East Promo, students will learn how to use the various tools available to them.There are many resources online for students who want to learn how to write essays. The Essay Writing East Promo provides access to these resources. It also shows the student how to use them effectively. Students will be able to use the Essay Writing East Promo for years to come.Most students will never forget how to write an essay. This is because the Essay Writing East Promo will help them hone their skills, as well as give them the confidence they need to write an excellent essay. The Essay Writing East Promo is a great resource for the students who want to improve their writing skills.

Essay Topics - Effective Tips For Writing Good Essay Topics

Essay Topics - Effective Tips For Writing Good Essay TopicsHaving an excellent grammar and language learning essay topics will greatly help in getting good grades. There are various benefits of having essay topics that are written in a better way so that the student can master it faster. Here are some tips for you to make the process smooth and easy.Use simple words and simple sentences. Instead of using long and complicated terms and putting your ideas in a different way, choose an easy language learning essay topic that you know well. Some people have the tendency to add some details that are not necessary for understanding the subject. Instead of that, just say it as it is and give examples that will help the students understand it better. For example, if you are teaching the English Literature, you can easily use the examples from Shakespeare's plays.All students can write in a different writing styles. The common mistake of all students is to write a new essay every time they ge t some projects. For example, if you have written an English paper, you can easily write an essay in English grammar and how to spell it. The same can be applied for a Spanish paper too. Students can read and write different ways, which is the reason why you need to write an essay topic that you know well and can easily do it.The first and most important tip is to write it first in a better style. This would be a natural and easy task that you can do with your own writing style. Write your thoughts in different ways and get back to your original work later. Students can still have the paper after they have finished it.For getting rid of all the grammatical mistakes and bad grammar use quotes and definitions. This will help the students understand better. This method is much easier than the usual writing where you need to write the whole thing with grammar and mistakes.All you need to do is to find out all the unique essay topics that can teach the students and get results that they want. If you have the knack of finding out such topics, you can easily get a good grade. You should also look at the college to see whether you can do the course there.There are many good things about this method. For example, you can easily pass your college course because of the essay topics that you have written. Also, you can get good grades for the class. The process of writing and analyzing essays is hard and time consuming but with the help of essay topics, you can easily pass your college course easily.

Sampoerna Guiding Coalition and Anchoring Culture Through Acquisition Free Essays

string(154) " acquisition also brings resources, as well as new methods and procedures in the company’s management \(HM Sampoerna’s Annual Report, 2005\)\." IN3N – ORGANIZATION DEVELOPMENT AND CHANGE MANAGEMENT TEAM PAPER SAMPOERNA Guiding Coalition and Anchoring Culture Through Acquisition Disusun Oleh: Adrien Lasserre(Bordeaux) Adhitya Anggripinanto(2009 02 2986) Kokoh Ronald(2009 02 3000) Shauma Nugroho(2009 02 3005) I. INTRODUCTION This paper consists of three parts; organization background, analysis of key success factor, and recommendation. We capture briefly the situation when acquisition happened. We will write a custom essay sample on Sampoerna Guiding Coalition and Anchoring Culture Through Acquisition or any similar topic only for you Order Now Judging from fact that acquisition was succeeded – reaching it goals – we identified that was two key success factors. Guiding by Kotter’s Model we focused on building guiding coalition and anchoring new culture. As our objectives, we recommend some action to Sampoerna’s new CEO which can improve change management in the organization after acquisition. II. ORGANIZATION BACKGROUND PT. Hanjaya Mandala Sampoerna (Sampoerna) is the biggest cigarette manufacture in Indonesia. In 2008, it can sell almost 73. 3 billion unit cigarette, valued up to 33. 9 trillion rupiahs. These stats are the highest among other competitors in the cigarette industry. With terrific product brand like Dji Sam Soe, A Mild, Sampoerna Hijau Kretek, etc, this company became an icon of cigarette industry in Indonesia. Sampoerna’s story of success is inseparable from the history of its founding family. Sampoerna traces its origin to Liem Seeng Tee, a Chinese immigrant who founded the Company in 1913. At his home in Surabaya, Indonesia, he began producing and selling hand-rolled kretek cigarettes, named after the crackling sound they make as they burn. His small company was among the first to manufacture and market kretek as well as non-clove cigarettes on a commercial basis. Kretek cigarettes quickly grew in popularity. By the early 1930’s, Liem Seeng Tee had changed his family name and the name of his company to Sampoerna (Indonesian term for ‘perfect’). However, by 1959, three years after the passing of Seeng Tee, and in the aftermath of Indonesia’s struggle for independence, Sampoerna was once more on the verge of closure. In that year, Aga Sampoerna (Seeng Tee’s second son) was appointed to lead the company, and succeeded in reestablishing and rebuilding the company. Aga’s second son, Putera took over the helm of PT. HM Sampoerna in 1978. During Putera Sampoerna’s tenure, the company established itself as a public company with a modern corporate structure, and embarked on a period of investment and expansions. During the process, Sampoerna consolidated its position as one of Indonesia’s top-tier companies[1]. Sampoerna’s vision is embodied in the â€Å"Three Hands philosophy†. The philosophy embodies the business environment and Sampoerna’s role in this context. The Hands, which represent adult smokers, employees and business partners, and society at large, are the three key stakeholders the Company must embrace to reach its goal of becoming the most respected company in Indonesia. They address each group through: (1) delivering high quality cigarettes with fair value to adult smokers, (2) providing good compensation and working conditions to employees and building a good relationship with business partners, and (3) giving back to the society at large. There are 225 large (28%) and 585 medium (72%) tobacco related industries in 2004 (Central Board of Statistic, 2004). From those companies, only three players leading the market with 68% market share [Exhibit 1]. In 2004, Sampoerna took second position with 19. 91% market share compared to Gudang Garam 30. 25% and Djarum in third position with 18,26% (GAPPRI in Agnes, 009). These three players are competing directly to become a market leader in industry. Sampoerna is well known as an innovative company with creative marketing strategy. We can see it from it phenomenal product called A Mild, the first low nicotine cigarette in Indonesia. May 18, 2005, Philip Morris International (PMI) acquired Sampoerna by buying 98% stake of the company at a price of Rp. 10. 600 per share or in total value of 18. 58 trillion rupiah[2]. This was not only surprising for the company’s internal community but throughout Indonesia. This acquisition is one of the largest foreign investments in Indonesian history (Taco, 2007). Even until today, the company’s internal do not know accurately the underlying reason Putera Sampoerna sold this company. Probably, Putera Sampoerna had seen an opportunity to sell his company in high price. Refer to Richter (2001: 341), so we can call in this case, pressure comes from vision of its owner. But, possibly there were several things considered by Putera Sampoerna in making this bold decision. We analyze them comprehensively to identify the pressures faced by the company. Putera Sampoerna realized that heavy pressures were not only occurred in his company but also in Indonesia’s cigarette industry in general. Those pressures were: a) Government Mandate Pressure (Palmer et al, 2009: 54). The industry has been experiencing great pressure as public awareness of cigarettes negative impacts and demand to regulate them are increasing. One of the laws which regulate tobacco control is legislation Prov. DKI No 2 / 2005 on the control of air (Tempo, June 22, 2009). b) Geopolitical Pressure (ibid, 55) Cigarette industry also faced pressures from many non-government organizations such as â€Å"Warga Indonesia Tanpa Tembakau† (WITT) and â€Å"Yayasan Lembaga Konsumen Indonesia† (YLKI). This issue has become global. It is proven by the UN Conventions – 2 Framework Conventions on Tobacco Control/FCTC. Indonesia has not ratified it yet. c) Hyper-competition Pressure (ibid, 57) The high competition market was also a strong factor that convinced Sampoerna to let go off the businesses. Although famous for its innovation, the company was not able to overtake the domination of Gudang Garam in the industry of clove cigarettes. Putera Sampoerna concluded that cigarette industry will not stay profitable in the future. One striking fact convinced him was the slow growth of the industry. According to Adrian Rusmana, BNI Securities’ Head of Research, in the last three years, the revenue growth of tobacco companies in Jakarta Stock Exchange (JSE) was under the level of 10%; -0. 3% in 2006 rate and 1. 9% in 2007 (Kurniawan, 2009). In the company’s official statement, this acquisition provides an opportunity for it to take advantage from PMI’s knowledge and experience from various countries over decades. In addition, the acquisition also brings resources, as well as new methods and procedures in the company’s management (HM Sampoerna’s Annual Report, 2005). You read "Sampoerna Guiding Coalition and Anchoring Culture Through Acquisition" in category "Papers" For PMI, their acquisition could increase market power, avoiding the cost of new product development, increase the speed of penetrating the market, and avoid the barriers to entry (Agnes, 2009). After acquisition, company achieved its success. Within 1. 5 years, they reached first place in the national tobacco industry with 28. 3% market share in the year 2007 (see Figure 2, more detail in Exhibit 1). In the same year in November 2007, The Indonesian credit rating agency PT. Pefindo upgraded the Company’s credit ratings from id AA+ to id AAA with a stable outlook. This is the first time the Company achieve an id AAA rating. Revenue also showed a growing trend, accompanied by increased net sales and income of the company (PT. HM Sampoerna Annual Report, 2007). The acquisition also speed the company’s business acceleration. In 2008, Sampoerna added more than eight Cigarette Production Partners, 15. 000 new employees, build a new factory in Jakarta, then â€Å"pelintingan† through partners increased by 8. 000 (PT. HM Sampoerna Annual Report, 2008). From those facts we know that the management did the right action to achieve success. Their action proved to be effective based on result they achieved. In early stages of acquisition, Martin Gray King takes the helm of Sampoerna. With his charismatic leadership style, like Putera Sampoerna did the organization growth rapidly in stable situation. Since May 27, 2009, John Gledhill took leadership role in Sampoerna (www. vivanews. com). Now we can recommend him what else he can do to maintain and improve Sampoerna performance. Before that, we have to analyze what make this acquisition works well. III. KEY SUCCESS FACTORS IN ACQUISITION OF SAMPOERNA The acquisition decision brings fears to Sampoerna’s employee. For most employees, the figure of Putera Sampoerna is not only perceived as a corporate leader, but also as a parent that is worthy enough to be considered as role. The acquisition feared would damage the harmonious atmosphere that had been created. Most of Sampoerna’s management was concerned in the decreasing of employee’s motivation. They were worried that there will be a reduction of employees (Yos Adiguna in SWA, 2007). Worker can produce 350 cigarettes/hour, while the machine is able to produce 8000 cigarettes/min. Thus, one machine is approximately equal to 1,500 people. Fears of uncertainty and cultural shock are major challenge to management that needs a planned change management action. Based on eight step model by Kotter, there are two main key success factors in this acquisition. First, they succeed in creating guiding coalition. Second, they make cultural change come last not first. On this part, we discuss about what management did align with some concepts developed by Kotter. 1. Creating Guiding Coalitions The change idea in organization usually comes from groups of people who realize the importance of a change to be done by the organization in order to work better in the future. But the idea is not always accepted immediately by some elements of the organization, such as the employee, the owner, or the CEO. This happens although they already sense the urgency to change. Even the CEO would not be able to make some change if he just fends for themselves without any support from the employees. In Kotter’s Eight Step Process of Creating Major Change, Building Guiding Coalition is one of the early stages of important thing to make a change, because in essence a change who wants to do will not run properly if the plan change will not get support from elements of organization. If the plan to change is supported by an influential group of the company, the next process will be carried out more easily, especially in expanding the vision, mission, strategy and communication of the change process (Kotter, 1996:51). All top executives considered this thing when decision gets final. Putera Sampoerna summoned all the leaders and gathered them in one big room to announce the acquisition decision. Putera Sampoerna directly builds coalitions to notify changes. All the people obey the Sampoerna family ansd no one questioned the reasons behind the decision. Putera Sampoerna directly coordinate all these leaders, calling them as ‘change agents’ to transmit the spirit as change agents to all Sampoerna’s internal parties, and ordered them to spread the information to the lowest level within the organization (SWA, 2007). Realized this step should be arranged quickly, he make it quickly executed. Monday, 13 March 2005, the draft notification is made for the acquisition news sent to all employees of Sampoerna promptly at 9 am. Velocity in the notification is critical to prevent the rumors come from outside. After the information communicated to all employees, then they understand. At the operational level there was nothing really changed, except for expansion. What will they feel may be more adherences to the rules and improved overlooked. That does not mean that once Sampoerna not obey the rules, but the assertion that the rule is an area that could follow it becomes thick, because it is the value of Philip Morris. What makes Sampoerna’s change agent succeed in guiding coalition? Kotter said a strong guiding coalition needed – one with the right composition, level of trust, and shared objectives. In term of making right composition, first important thing is Putera Sampoerna and PMI’s leader at that time (Martin King) involved, engaged, and committed to the change. If Putera Sampoerna just let go without making a good coalition, maybe realities come contrary. Martin King continued his predecessor becoming the change leader in the organization so Sampoerna will ensure they have leader’s support for change. Putera Sampoerna also selected peoples who have strong position power, broad expertise and diversity, and high credibility within their circle of influence. When the information has spread, there was resistance from some parties, although a small number, including several directors. Some of them even chose to resign. Most workers accept the decision because management promised no changes in operations; all will still be working as usual. The resistance does not occur because of all the elements felt the certainty of their fate. Kotter (2009: 163) stated that resistance can occur because of fears of status uncertainty. Besides, the lack of resistance is also due to the factors of good communication and high level of trust in employee. After they had sufficient powerful persons and mutual trust, now it’s time to deal with what new shared visions. In Kotter, we need to create shared vision in coalition when all the members of the group want to achieve the same objective and real teamwork become feasible. Vision in this term is related with Martin King’s vision about Sampoerna in the future. Martin King demanded Sampoerna to improve acceleration, starting from the quantity and quality of products, as well as human resources, considering the very dynamic business changes. This is a key strategy of the future development of Sampoerna. Continuous improvement being implemented by the Sampoerna with employee development systems, management and control report, reward punishment, as well as information technology systems / IT (PT. HM Sampoerna Annual Report, 2005). Vision and mission are translated into the main target. One of the targets that best describes the spirit of change in Sampoerna is to become a market leader in the national tobacco industry in the next five years. After building a vision and make measurable targets, then for all elements have to work harder than before achieving it goals. 2. Culture Came Last Not First One of change challenge faced from acquisition is cultural adjustment (Palmer, 2009: 105). In Sampoerna acquisition, the challenge is the cultural adjustment because both of two companies came from different countries, different area, different operating systems and procedures that can often lead to conflicts. The way in which this is managed can be a major determinant of the success or failure of merger. There will be a culture shock if it wasn’t treating properly. The cultural is refers to norms of behavior and shared values among a group of people (Kotter, 1996). Norms of behavior are common or pervasive ways of acting that are found in the group and that persist because group members tend to behave in ways that teach these practice to new members, rewarding those who fit in and sanctioning those who do not. Shared value are important concern and goals shared by most of people in a group that tend to shape group and that persist over time even when group membership changes. In the big company such as PMI and Sampoerna, one typically finds that some of these corporate cultures affect everyone and that others are specific to subunits. The culture that exists in the organization is the most powerful forced in change management, because: (1) Individuals are selected and indoctrinated so well (2) The culture exerts itself through the actions of hundreds or thousands of people, and (3) It happens without much conscious intent and thus is difficult to challenge. Because culture so powerful, when the new practices made in a transformation effort are not compatible with the relevant cultures, they will always be subject to regression. Management realized that the culture problem is one of the critical factors in the acquisition of the company. This will hamper the achievement of goals if the accumulation of it not at the right proportion. Therefore, he will not intervene in the existing culture and prefers to focus on the company’s strategic plan forward. Sampoerna’s cultural remains will be preserved as such because prior to the acquisition, Martin considered that the culture in Sampoerna is already very good and strong – a local company with international workings (SWA, 2007). This is also the reason why he only brought 14 of his staff and entrust some of the top management to the the previous leaders of Sampoerna. PMI, basically from USA, has its American Culture. The style of American in being outspoken at giving opinion is very different to Javanese culture that tends do the contradictory. In American style, criticism is usually thrown straightforward and sometimes spicy but still in the context of work, not personal. On the other hand, Sampoerna’s staff is very polite, lack of courage in conveying thoughts in mind, and not straightforward. They are not talking about right or wrong, but rather to complement each other. Other Javanese culture will be maintained by PMI. One is in terms of product launch time, raising the selling price, and a meeting with the Javanese calendar system. Other culture, such as it’s a tradition that Sampoerna always budget cost for the â€Å"pawang hujan† at the launch of its products. PMI which is a foreign company, although did not understand, still follows these tradition. This made the PMI headquarters confused when auditing the financial statements because of the ‘unique’ cost. Martin, as PMI representative in Indonesia must explain that this is common in Indonesia. PMI‘s culture was also signed to strengthen the existing Sampoerna culture. The use of English is increasingly common not only in top management but also in the middle management; both oral and written. In lingual matters, Martin did not have problem because he can speak Indonesian and Sampoerna himself always recommend English to be used by every employee (Hidayat, 2007). Culture acculturation can be seen in [Exhibit 2]. From those, referring Kotter, we can conclude that change in culture come to last not first. But, in this case we see in different point of view that culture problem prevent early. They know it will caused problem, so they prevent it with choosing company (Sampoerna) which has similarity in culture. The fundamental similarity is that both companies have a passion to become the market leader. Also, both have a behavior and a willingness to improve them to perfection. When judging Sampoerna, PMI found that culture in Sampoerna is good and strong, so they don’t need dramatic change, just little adjustment. Referring to Lewin’s theory of cultural formation (Kurt Lewin in Schein, 2004: 319-329), acquisition of Sampoerna has four phases. Four phases are the explorations phase, unfreezing phase, merge phase, and freezing phase. The first phase, exploration, should already be identified where the cultural similarities and differences between the parties, and goodwill to achieve the best should remain preserved. The second phase is to dilute the old culture to the parties in the merger. The third phase is merging cultures, or the forming of cultural synergy, usually by defining a new culture, through education or training, coaching, mentoring, and so on. The fourth phase or freezing is realized by various artifacts such as logos, colors, physical appearances of the building, and so forth, as well as organization’s system such as regulation, the definition of a new culture, reward punishment, and furthermore, the stabilization is continue done by gathering activities, and so on. The first and second phase faced wisely by PMI so Sampoerna is now in the third stage, and was relatively easy to be done, because the critical point is in the second phase. PMI as the new owners did not implement their culture to be dominant. Similarly Sampoerna with the Javanese culture, that has a desire to become more globally. IV. RECOMMENDATIONS The next year, the story of Sampoerna has dramatically taken a new direction; the firm has suddenly moved from an Indonesian family-owned company to an American global company. As results, Sampoerna had to adapt itself and challenged major issues. The change process has been really successful and Putera Sampoerna passed the relay to Martin Kings and now to John Gledhill, avoiding too much troubles. Nevertheless, we can wonder what can be the reactions of the labor force if the company faced other issues in the future. For sure, even if John Gledhill is very skillful, he doesn’t have the aura of two former CEO. Then, the markets move more and more fast and conduct the company to adapt quickly. So, can the change process be implemented in the same conditions in the future? In other words, how the new CEO of Sampoerna can keep implementing successful change process in the future? Here are our recommendations. †¢ Building the Guiding Coalition The Sampoerna family has a really special place in Indonesian mind; the successful story of the company and the charisma of its leaders had led to create individual governance under the control of monarch-like CEO. Indeed, despite of the increasing size of the company and fast-moving industry, what Putera Sampoerna said, people did. Now, the situation is definitely different in many aspects. First, John Gledhill can’t have the same influence on the employees company as his predecessor. He is a foreigner, coming from a major global company and could be suspected not to focus on Indonesian interests, unlike Putera Sampoerna. Second, the tobacco industry is obviously an unstable sector. Law pressures, growing health considerations, strong competitions make the market more and more complex. Today’s business environment clearly demands an efficient decision making. Considering these two factors, it appears that leading the new company with the same leadership style could at least be very difficult and most probably impossible. So, to tackle that issue and build a relevant change governance structure, we can suggest John Gledhill to create a strong guiding coalition that can make change happen. As Kotter said, there are three steps in building strong guiding coalition. We recommend what CEO should do based on these. The first step of this process is to find the right people; that means people with strong position power, broad expertise, high credibility, and overall leadership and management skills. Being sure of leadership skills of the change team members is a key to achieve the goals and special efforts to assure of it must be done. Considering the structure of Sampoerna [Exhibit 3], we think that John Gledhill must involve each part of the organization to build the next guiding coalition. The first reason is that to be enough efficient, the guiding coalition has to be aware of all the aspects of the company. Indeed, in such a complex and fast-moving market, developing a vision and taking strategic decisions quickly and efficiently become more and more difficult. To succeed in the future, the CEO must lean on the specific knowledge of each department’s top managers. In fact, with such a coalition, the information would circulate faster and in better conditions. The other reason that supports this choice is the fact that if each division of the different departments are represented in the guiding coalition, then the trust inside the company would be reinforce. We consider that this kind of coalition is able to increase the feeling of sharing the same goals and doing things in the same direction. If people think that the quality of their job is decreased because other departments don’t go in the same way, they would low their efforts as results. So, concretely, we recommend John Gledhill to build the guiding coalition not only the director of each department but also the head of each subdivision. Considering the organization structure of Sampoerna, the coalition will consist of 25 persons. One obstacle is to assure that the directors and managers have sufficient leadership skills to join the guiding coalition. We suggest John Gledhill measuring their ability to do the job properly and take the decisions required if not. That means don’t hesitate in firing the weakest people and hiring good leaders to increase the efficiency of the coalition. The next step of building a guiding coalition leans on creating trust among the team. Team building today usually has to move faster and Sampoerna’s CEO must conduct the process efficiently by using carefully planned off-site events with lots of talk and activities. The last step deals with the necessity to develop common goal inside the team work. Typical goal that can be chosen for Sampoerna is a commitment to excellence, a real desire to make their organization performs to the very highest level possible. Indeed, the common goal must be both sensible to the head and appealing to the heart. The combination of these elements leads to a powerful coalition with the capacity to make future change happen despite all the forces of inertia. †¢ Developing and Communicating A New Vision The success of the change process in Sampoerna must not hide the fact that some employees can feel uncomfortable with the growing uncertainty in the company. An acquisition is a major change in the mind of people, even if processes in operational level don’t change in the first time. Martin Kings had to be aware of this issue and deal with decreasing the potential fears or skepticism inside the company. Now Sampoerna lead by John Gledhill and he has to aware those concern too. Developing and communicating a new vision is the solution to give to people the answer to their question. In fact, in order to implement future change in the company, vision is definitely essential. If new vision is not built, the feeling of risk and, so on, resistance to change could be an unsolvable problem when implementing a new change. Moreover, it allows simplifying many detailed decisions, it motivates people to take action in the right direction, and helps coordinate the actions of different people. We can recommend Sampoerna’s CEO assuring that the vision is imaginable, desirable, feasible, focused, flexible, and communicable to be understood and shared by the whole company. For instance, next vision could be becoming a strong global brand able to develop itself on international markets. Then, to communicate the vision, John Gledhill and his guiding coalition have to respect key elements in the effective communication. Metaphor, analogy and example must be preferred to incomprehensible jargon and must be communicated many times under multiple forums (big and small meetings, memos, newspapers, etc). Furthermore, behavior from important people must be appropriate to reinforce the message: they have to act as examples, try to explain seeming inconsistencies, and listen to people interrogations. To sum up, the new vision or strategy of the company is an essential step to anticipate future change process. People must understand and share the company vision to involve fully in the necessary change. †¢ Anchoring New Approaches in the Culture When Martin Kings took the head of Sampoerna, he underlined the fact that PMI believed in the former corporate culture. He said that the Javanese company was really adapted to the Indonesian market and that the new orientation of Sampoerna would still lean on the values built by the founders. Philip Morris, as a global company, is experienced in such an acquisition and executives are obviously aware of how anchoring new approach in the culture of a company is difficult. So they decided to take time before dealing with that sensible issue. Therefore, even if Sampoerna’s corporate culture seems to be efficient, PMI has to integrate little by little its own values. Indeed, being part of a global company means share a common main culture (particularities can obviously survive). We can recommend John Gledhill first to be patient: the acquisition has just happened and people must be really sensitive regarding that kind of change. In fact, culture can be considered as the last step in change management process. Moreover dealing with culture issue is very difficult because of its own nature. Some aspects are almost not visible and some others not at all. Saying that doesn’t mean doing nothing; we suggest John Gledhill to implement few changes in the approach of each step of the change process. That means he has to give to Sampoerna a â€Å"Philip Morris Touch†, especially considering efficiency and results. We think that managers and mid-level managers are able to disseminate the values if they are involved enough. To conclude, anchoring new approaches in the culture would be very difficult, John Gledhill must do it very patiently with a great humility if he wants to success. V. Conclusion Overall, the steps taken by management in conducting a post acquisition changes are very good, especially in a guiding coalition and cultural adjustment. In building a guiding coalition, management can create a coalition based on the right composition based on the strong position power, broad expertise and diversity, and high credibility within their circle of influence. In addition, management has succeeded in creating a level of trust between the members, and has a good ability in shared objectives. Management also can overcome the cultural problems faced after the acquisition, the many cultural similarities that owned by PM and Sampoerna cause the process of cultural assimilation is not working too complicated. Although in essence PM have a different culture with Sampoerna, Management still retain the the old culture to avoid cultural shock within the organization. Bibliography Books Kotter, J. P. 1996. Leading Change. Boston: Harvard Business School Press Palmer, Ian. , Richard Dunford, and Gib Akin. 2009. Managing Organizational Change. New York: McGraw-Hill Schein, Edgar R. 2004. Organizational Culture and Leadership. USA: John Wiley Sons. Newspaper and Magazine SWA Magazine. HM Sampoerna: Padukan Budaya Lokal dan Multinasional. Kamis, 01 Februari 2007. ____________. Ketika Timur dan Barat Menyatu. Rabu, 06 Februari 2008. Tempo Magazine. Indonesia Pasar yang Menggiurkan Bagi Industri Rokok Asing. Senin, 22 Juni 2009. Electronic Reference Sampoerna’s website. http://www. sampoerna. com. Accessed at October 27, 2009. 16. 40 PM http://berita. liputan6. com/ekbis/200503/97974/class=’vidico’. Accessed at October 27, 2009. 15:30 PM http://bisnis. vivanews. com/news/read/61146-john_gledhill__dirut_baru_hm_sampoerna. Accessed at November 5, 2009. 13:30 PM Kurniawan, Agnes. 2009. Why Putera sold his Sampoerna. Accessed at October 27, 2009. 15:30 PM. ______________. 2009. Analisis Industri Rokok Nasional 2007-2008. Accessed at October 27, 2009. 16:38 PM. ______________. 2009. Kenapa Philip Meminang Sampoerna dengan Mas Kawin Sedemikian  Besar. Accessed at October 27, 2009. 16:30 PM. ______________. 2009. Perubahan Sampoerna di Tangan Philip Morris. Accessed at October 27, 2009. 16:22 PM. Taco, Tuinstra. 2007. A New Chapter. Accessed at November 2, 2009. 15:12 PM. Institution Central Board of Statistics, Indicator of large and medium enterprise, various years (the latest publication was in 2004) PT. HM Sampoerna Tbk. Annual Report 2005. Jakarta. 2006. __________________. Annual Report 2007. Jakarta. 2008. __________________. Annual Report 2008. Jakarta. 2009. Exhibit 1 NATIONAL CIGARETTE INDUSTRY MARKET SHARE 2003-2008 (in percent) |COMPANY |2008 |2007 |2006 |2004 |2003 | |Djarum |18. 0 |20. 4 |17. 2 |18. 26 |18. 71 | |BAT Indonesia |2. 4 |2. 3 |2. 2 |2. 54 |2. 86 | |Others |22. | |Batik uniform, black dress. |Batik uniform, black dress. | |Meeting date: 9, 17, 29. |Meeting date: 9, 17, 29. | |â€Å"Pawang hujan† when launching products. |â€Å"Pawang hujan† when launching products. | |Employee rather reluctant to talk with the boss ( Javanese |Employee more outspoken sharing their opinion ( Straight to| |preferred manners. |the point, provoked more sales-oriented, more creative, and| | |more initiatives with a global outlook. | |At managerial level, everyday conversations in English | | |People are encouraged to become more high-achiever, with | | |opportunity in career development, to branches of PMI in | | |another country. | Sourc e: SWA Magazine, February 6, 2008. Exhibit 3 SAMPOERNA ORGANIZATION STRUCTURE [pic] ———————– [1] Cited from company’s website; http://www. sampoerna. com; accessed at October 27, 2009; 16. 40 PM [2] Cited from http://berita. liputan6. com/ekbis/200503/97974/class=’vidico’; accessed at October 27, 2009; 15:30 PM ———————– [pic] Source: Annual Report, 2005-2008 Figure 1. Sampoerna’s Net Income and Sales 2004-2009 We provide general recommendation to CEO of Sampoerna about building guiding coalition and anchoring new culture post acquisition of Philip Morris. Acquisition gets its objectives and makes significant results to organization. What makes it succeed? What should they do next in term based on their key success factors? DOSEN Dr. Ningky Sasanti Munir, MBA Ir. Setiadi Johar, DBA Soekono Soebekti, PhD Tjahjono Surjodibroto, MBA WIJAWIYATA MANAJEMEN ANGKATAN LXI STM PPM MANAJEMEN JALAN MENTENG RAYA NO. 9. JAKARTA [pic] Source: Annual Report, 2005-2008 Figure 2. Sampoerna’s Market Shares 2004-2009 ———————– 2 How to cite Sampoerna Guiding Coalition and Anchoring Culture Through Acquisition, Papers